Return Policy

At Originalrange, we are committed to delivering high-quality website development services that meet your expectations. This Return Policy outlines our approach to refunds and project cancellations.

Service Nature

Website development services provided by originalrange are custom, digital services tailored to each client's specific needs. Due to the nature of these services, our return policy differs from traditional product returns.

Satisfaction Guarantee

We strive for complete client satisfaction with every project. Our process includes:

• Detailed initial consultation to understand your requirements
• Regular progress updates and milestone reviews
• Specified revision rounds included in each project
• Open communication throughout the development process
• Quality assurance testing before final delivery

Refund Eligibility

Refunds may be considered under the following circumstances:

• Originalrange fails to deliver agreed-upon services
• Significant delays caused solely by our team without valid reason
• Deliverables do not match the approved project scope
• Technical issues that cannot be resolved within reasonable timeframe

Non-Refundable Items

The following are generally non-refundable:

• Initial consultation and discovery phase work
• Completed project milestones that have been approved
• Third-party costs including hosting, domains, or licenses
• Custom development work that has been delivered
• Time spent on revisions beyond the agreed scope
• Services rendered before cancellation request

Project Cancellation

If you need to cancel a project with Originalrange:

• Cancellation requests must be submitted in writing
• You will be charged for all work completed up to cancellation date
• Initial deposits are non-refundable
• Any third-party expenses incurred are non-refundable
• Partial refunds may be issued for unstarted project phases
• All project files and materials remain property of originalrange until full payment

Refund Process

To request a refund:

• Contact us within 14 days of the issue arising
• Provide detailed explanation of the problem
• Allow us opportunity to resolve the issue first
• Submit formal refund request in writing
• Refund requests will be reviewed within 5-7 business days
• Approved refunds will be processed within 14 business days

Dispute Resolution

If you are unsatisfied with our services, we encourage you to:

• Contact us immediately to discuss concerns
• Provide specific feedback about the issues
• Work with our team to find a mutually acceptable solution
• Allow reasonable time for issue resolution

Most concerns can be resolved through open communication and collaboration.

Revision Policy

Each project includes a specified number of revision rounds. Additional revisions beyond the agreed scope may incur extra charges. Revisions must be requested within the timeframe specified in your project agreement.

Warranty Period

Originalrange provides a warranty period for bug fixes and technical issues:

• 30 days of free bug fixes after project delivery
• Covers technical errors in our development work
• Does not cover new feature requests or design changes
• Does not cover issues caused by third-party services
• Does not cover problems from client modifications

Partial Refunds

In some cases, partial refunds may be offered:

• When only certain project phases are affected
• For undelivered portions of the agreed scope
• As compensation for significant delays on our part
• When mutually agreed upon as fair resolution

Payment Method

Refunds will be issued using the original payment method whenever possible. Processing time may vary depending on your financial institution.

Exceptions

This policy may not apply in cases of:

• Force majeure events beyond our control
• Client-caused delays or lack of required materials
• Scope changes requested by the client
• Violation of our Terms of Use by the client

Contact Us

For questions about our Return Policy or to request a refund, please contact:

Originalrange
Space Commerce Way, Merritt Island, FL 32953, USA
Phone: +1 321-867-5000
Email:

We are committed to working with you to ensure your satisfaction with our website development services.

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